Since 1994, Megapro Tools has experienced just about everything the hand tool industry can dish out. The reason we’re still around after all these years is our commitment to quality and customer service. This has always been our guiding philosophy, and we’ve boiled it down to a step-by-step process that shows exactly how we help you succeed with Megapro.
STEP 1: EXPLORE
Whether you’re looking to bring Megapro products into your warehouse/storefront or to create your own customized product, the first step is understanding your company and needs. When you work with us you aren’t just paying for screwdrivers. You’re paying for a premium quality brand, backed by 30 years of engineering, manufacturing, and sales experience. We work with you to develop the right solutions for your customers. Once we have a full understanding of your needs, we discuss costs and timelines. When all the early details are hammered out, you press go and we’re off to the races.
STEP 2: SOLVE
The next step in our proven process is the most important: figuring out how to turn the solution to your needs into reality. This can vary but as a client, you will generally fit into one of the below categories:
I just want to sell Megapro screwdrivers - Easy. We have a variety of drivers geared to different markets that will suit your product needs. Our drivers have been used by trades workers across the globe and are widely considered one of the best multi-bit screwdrivers around.
I want to sell Megapro screwdrivers, but I need XYZ… - We understand every client has different needs and we pride ourselves on being able to meet those needs. We have a variety of services that will help you overcome any selling hurdle, including merchandising, packaging, and labeling options. We also offer custom co-branded imprinting and personalized engraving, perfect for promo or gift item needs.
I want to sell Megapro screwdrivers, but our brand needs to be front and center - We offer a private label option where only your brand is shown on the screwdrivers. This can even include a custom driver color and bit load. Take the functionality of our product and make it your own.
I want to design a screwdriver with Megapro – This is the very peak of our services, a completely unique tool designed and built for your company to sell. This OEM service (Original Equipment Manufacturing) offers long-term product research, development, and engineering expertise to bring your idea to life. This process takes time as we prototype and test until you’re 100% satisfied with the final product. While it can be turned around quickly, in most cases, to ensure we get it absolutely right, it can be a multi-year project.
Once we figure out the best solution for you and you approve moving forward with an order, the next step begins.
STEP 3: CREATE
Your order is put into our system and that’s when our time-tested manufacturing procedures take over. Most of our products are manufactured in North America and as such have quick turn-around times for production. This, along with our policy of sourcing multiple providers for raw materials, helps us cut down lead times and get orders out in a timely manner.
Our manufacturing plant in Niles, MI is home to some people who have worked for Megapro nearly 20 years. Their knowledge of the product and how it’s supposed to look/work at the end of production is second to none. This level of experience along with a series of quality checks put in at various steps during manufacturing, ensures the products you receive meet the highest standards. We back our product quality with a lifetime guarantee and to this day, have not had a single driver handle returned broken.
STEP 4: DELIVER
After your order is built and has been checked over, we work with you to get your shipment out. We are highly flexible in this area and work with a variety of different shipping companies to ensure your products arrive in the right place at the right time. We package your shipments with care and take every precaution to make sure your order arrives in the condition it left.
We’ve received countless compliments and perfect vendor scores from clients regarding the care and accuracy of our order packing, particularly with how we build our pallets. For us, the quality of your experience doesn’t end after the order leaves the building. We track your shipment, provide updates, and make sure any issues get resolved quickly.
STEP 5: OPTIMIZE
The level of quality you get working with Megapro always stays the same, even as we shift from production to customer service. We operate with the following motto: It’s 100% right or we make it right. We will regularly follow up with you and see how things are going on your end. This is a time for us to help elevate your Megapro experience. Whether you need new products to refresh stock, discuss ways to appeal to a different segment of your customer base, or explore some promotional options, we will be in constant communication to help you figure out the best way to move forward.
Now that you’ve seen the whole process broken down, you’ve probably noticed two common themes: Teamwork and communication. We will work with you every step of the way to ensure you can offer the very best quality experience to your customers because we know after 30 years, that’s been the key to our success. And if you work with us, we’ll do everything we can to make it the key to your success as well.
If you’re ready to bring Megapro into your space, get in touch with us here.
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